All personalized orders are considered custom order and no refunds are offered. I make every effort to double and triple check all orders before shipping. However, if I have made a mistake on the stamping of your custom design (i.e. misspellings or incorrect personalizations), please contact me at email@example.com within 1 week of receiving your order to arrange a replacement or correction. You will be provided with a prepaid shipping label for the return of your item. Your item will be replaced and/or repaired upon receipt of the original item.
If an item is lost in the mail, and proven to be non-delivered via Delivery Confirmation, I will replace the item at no cost to you. I am sorry, but I cannot be responsible for loss or theft of items that show delivered through delivery confirmation.
Refunds on non-personalized items will be at the discretion of the shop owner and only when the item is returned in new condition. Refunds are subject to a 15% restocking fee. Return postage for refund items is the responsibility of the customer.
Shipping charges are always non-refundable.
All components of your design are warrantied for 60 days from the date of purchase. This includes any defects that occur during normal wear, including loosened jump rings, chain breakages, or issues with birthstones/charms. Items with defects during this 60 day period will have the defective item replaced free of charge. After the 60 day warranty period, there will be a modest fee to replace any broken or loosened components of your design.
Please do not sleep or play sports in your custom designs or participate in activities which may cause undue strain on the chains.
Feel free to contact me with questions regarding my return policy that are not addressed here.